Shipping policy
Do you offer free shipping?
We offer free ground shipping for domestic (US) orders, excluding Las Vegas and Hawaii.
Where will it ship from?
All orders ship form our warehouse in Jacksonville, FL - USA.
When will my order ship?
We process and fulfill all orders within 24 hours after the order is placed, except on weekends and major holidays during which fulfillment can take up to 2-3 business days. We ship via USPS Ground Advantage and UPS Ground, depending on package dimensions, and orders shipping to the West Coast will arrive within 3-5 business days after we ship. Orders shipping to the East Coast will arrive within 1-3 business days.
Do you ship worldwide?
Not currently. This is something we hope to expand into in the near future.
How do I know if my order has shipped?
After your order has shipped you will receive a confirmation email with tracking information. Please allow up to 24 hours - up to 72 during the Holiday season - after receiving the email for the tracking information to populate on the USPS or UPS website. If you don't see any email after placing your order, please make sure to double check your spam folder and whitelist hello@friendsheepwool.com.
IMPORTANT NOTE: We accept no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. Our responsibility towards the fulfillment process ends once the package is in the carrier's hands - as shown by the tracking history. We are not responsible for any carrier's delays or longer than expected transit times. We are in no way responsible for claims of packages not received if the carrier's tracking history shows the package as delivered. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.
Feel free to email us with any questions at customerservice@hansmart.com. Our online support hours are 9am - 5pm EST. We always try to get back to you right away, and at most we'll respond within 1 business day (can be up to 2 business days during major holidays or weekends).