Frequently Asked Questions
Where can I buy SimplyKleen, Barenthal, Lorena, and KitchenTrend products?
In addition to Hansmart.com, you can find your favorite Hansmart products on Amazon and Wayfair.
Where are Hansmart products made?
SimplyKleen storage totes are made in the USA. The rest of our quality home goods are skillfully and responsibly manufactured in China.
Will the design on my storage tote scratch or wear off?
SimplyKleen storage totes feature clear and solid-colored bins with integrated designs that won’t wear or scratch off. These custom designed totes are made using our proprietary In-Mold Labeling technology which fuses the design into the plastic.
What does 18/0, 18/8, and 18/10 mean?
These numbers refer to the percentages of chromium and nickel in the stainless-steel alloy that we use to make your silverware. The first number refers to the percentage of chromium content in our silverware. Chromium aids in corrosion resistance. The second number refers to the percentage of nickel content, which creates a silver-like shine and finish. Silverware with 18/0 percentage would have 18% chromium and 0% nickel. Most Barenthal® silverware is made with 18/10 stainless steel, unless otherwise noted. Lorena silverware is 18/0.
What causes stainless steel to rust, and how can I avoid it?
The most common cause of rust on stainless steel silverware is from washing it in water with a high mineral concentration. If the silverware is not completely dried after washing, any remaining water evaporates leaving the minerals to settle on the stainless steel and cause it to rust. You can help avoid rust by completely drying your silverware by hand using a soft cloth.
Can I remove rust from stainless steel?
Yes! If you find rust on your silverware, you can use a moist sponge and quality cleanser to remove it.
Can stainless steel silverware stain?
Stainless steel is stain-resistant, but it is not stain-proof. To keep it looking its best, avoid prolonged contact with acidic based food substances, as these may erode your silverware. Discoloration, corrosion, spotting, and pitting can be caused by ingredients found in food, tea, coffee, vinegar, salt, hard water, and heavily chlorinated and acidic cleaning agents.
How can I remove stains from stainless steel?
The best way to remove stains and mineral build-up from stainless steel is to use a good quality stainless steel cleaner. You can also make a paste that will also help remove stains using one-part baking soda and three-parts water, OR one-part white vinegar to eight parts hot water.
Is Barenthal® and Lorena stainless steel silverware dishwasher safe?
Yes! Your Lorena or Barenthal silverware is dishwasher safe. To keep your silverware looking its best, we strongly recommend avoiding acidic, citrus, or chlorine-based detergents on any cutlery or dinnerware sets.
How can I keep my Lorena or Barenthal® silverware looking its best?
Follow these simple steps:
- Wash before first use.
- Clean and dry your silverware as soon as possible after use.
- Your silverware is dishwasher safe, but we recommend avoiding heavy-duty detergents, or anything acidic, citrus, chlorinated, or scented.
- Avoid prolonged contact with acidic-based food substances as it may erode your silverware.
- Do not soak the silverware for long periods or overnight.
- Do not pour detergent directly on any silverware.
- Avoid using lemon additive-based detergents.
- Be sure your silverware is fully dried after washing.
Do Hansmart products have a warranty?
All of our products offer a limited lifetime warranty after date of purchase against original defects in materials or workmanship. If any product fails to conform to this warranty, please return the item to us, with proof of purchase. Hansmart will repair or replace the affected piece at its discretion. If the original pattern/design/model is no longer available, a similar item will be used for replacement. The warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
When can I expect to receive my order?
Most orders are shipped within 24 hours. Once your order ships, you should receive it within 2-3 business days. Storage totes shipping to the western United States may take an extra day or two.
How do I contact Hansmart about my order?
Please call us at: 1-888-972-5861
Our Customer Care team is available Monday-Friday 9am-5pm EST
You can also email us anytime at: customerservice@hans-mill.com
We will respond within 24 hours.